Registering with Indiethnicwear and My Account

Q1- How can I register with Indiethnicwear?

You can become a part of Indiethnicwear in one simple step. On our home page at the top right corner you will see a link which says "Login / Register". Click on it and you will be guided to the "login" page.

Q2- From the My Account section, where can I check my order history?

After login in to your account, you will be shown your entire order history

Q3- How will I know whether I am registered with you or not?

We will send you automated email confirming that you are registered with us along with your login ID and password.

Q4- What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link to generate a new password. If this new password doesn't work, please contact Customer Support..

Placing an order

Q5- Do I need to type my address every time I order?

If you are a registered user, you can save your address with us by giving us your details in the, My Accounts section. One saved, you can retrieve your address at the time of checkout.

Q6- I have placed my order. When will I receive it?

We will dispatch the order within 24 hours of you placing the order. We also guarantee that you will receive the order within 7 business days anywhere in the world.

Q7- How will my order be delivered to me?

Indiethnicwear will deliver orders through reputed courier companies like DHL, UPS, and FedEx.

Q8- How will I know if order is placed successfully?

Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.

Q9- Do you allow exchanges?

Yes, we do allow exchanges, but they are dependent on the item. Some items are not eligible for exchanges or returns. These details will be mentioned at the product page. Please make it a point to check the details before you place your order. Once the order has been dispatched, no exchange request can be entertained. For further details on this please check our Returns Policy.

Q10- Can I add an item after I have placed my order?

Since we try to dispatch the orders as soon as possible, we request you to place a fresh order for the item you choose to purchase.

Q11- How do I check the current status of my orders?

Once the order has been dispatched, we will send you a mail with the order tracking number. You can go to the courier company's website and check the status of your order..

Q12- How will I know when my order is shipped?

You will receive an email from us with details of the item which has been shipped along with the tracking details.

Q13- Why was my order partially shipped?

We try to minimize partial shipment of orders. If it all this happens, we will send you the complete tracking details of the multiple packages.

Q14- Will the out of stock item be available again?

Once an item is out of stock, you can mail us with its details. If possible, we will try to get it back on our website.

Q15- Price of my ordered item has gone down / is now on sale after placing the order. Can I cancel the order and place it again?

You can cancel the order and place it again as long as the order has not been dispatched. If your original order has been dispatched then unfortunately we will not be able to cancel it.

Q16- What is Indiethnicwear best price guarantee?

We promise to bring you great products at the best prices in the market. If you are able to find a better price for the same item, then we will match the lower price by giving you refund.

Q17- What are the T&C's for Indiethnicwear Best Price Guarantee?

To be eligible for refund as per our Best Price Guarantee, the product which you find an alternative store:

Q18- Do you provide any discount, other websites provides a lot of discounts?

It is our endeavor to offer your products at the best prices and we assure you that our prices will be hard to find. We even offer a Best Price Guarantee. if you are able to find the same product at a lower rate then we will match the price.

Q19- I want to use two discount codes at a time. Is it possible?

Only one discount code can be used at a time to place an order.

Q20- I have a discount coupon with me, how can I use it in my current order for which I have already made the payment?

You will not able able to apply a coupon code if you have already made the payment for an order. However, the code will remain valid and you can use them for your future purchases.

Q21- Can I use discount codes even if the item I am buying is on sale?

As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.

Q22- When I use a discount code on the site, I am shown a discount code is invalid message.

All discount codes run on specific conditions such as a set expiration date, applicability on a defined category of merchandise, usage etc. In case a discount code is not working, we request you to email us the code. We will check its conditions and get back to you asap.

Q23- Can I get cash or discounts in lieu of Free Gifts?

The free gifts which we give (if any) will be a gift from us to you, as a gesture of good will for shopping with us. It cannot be exchanged for cash or discounts.

Q24- Will I get my free gift even if I cancel the order?

In case you cancel the order, the free gift is cancelled automatically. 

Q25- I have made the payments but its showing as "Authorization Fail". How do I proceed further?

Your payment may have failed due to some technical error while processing the transactions. We suggest you to try a different card for payment or contact your respective bank.

Q26- I have been charged twice from my account?

This may have happened due to some technical error while performing the transactions. Write back to us with your payment details and we will refund the money to your credit or debit card.

Q27- I have tried to make the payment number of times but I am receiving an error message and unable to complete it. Why??

If your payment is not completed successfully through the Gateway used, please try again by deleting the cookies from your system. However, if the issue persists please send us the error message which you are getting while trying to complete the payment. We will look into it and try to solve the problem asap

Q28- Will my credit card number be kept confidential?

We do not store any of your bank details or your credit/debit card numbers. When you make a payment while completing a transaction, your details directly go to the credit company or your bank for the payment approval as directed by the payment gateway.

Q29- What about the privacy of the customer information?

Indiethnicwear uses the latest data encryption technology to ensure that your account information is not available to outside resources. Also we never authorize our customer's information to any third party. We consider that the privacy of our customer is extremely important to us. We are in the business of serving you and not selling the information of the customers. Your name, address and other information's are collected only to attend your order.

Q30- During the payment process why my credit card been rejected?

This may happen due to the following reasons:
I) Incorrect details of Credit Card
II) Credit Card declined from Credit Card Company/Bank
III) Crossed Excess Credit limit available on your Credit Card
IV) Credit Card Company doesn't allow Overseas transactions
V) Mismatch of Shipping & Billing address
For further assistance, please contact your respective bank.

Q31- Which credit and debit card do you accept?

In case of Credit Card payment, we accept Visa/Master Card/Discover/JCB/American Express/Diners Club cards. For debit card payment, please check with your bank if they facilitate with overseas payment.

Q32- Can I change my payment option in the Order placed?

You can change the mode of payment only before it has been made. Once payment completed and approved by us, it cannot be changed.

Q33- My total order amount is showing in US dollars, but I want to make the payment in a different currency?

Even if you set your local currency as default, at the time of checkout, the amount will be shown in US Dollars, that is the standard payment currency of our website.

Q34- I do not have a PayPal Account. How do I make the payment?

In case, you do not have a PayPal Account, you can transfer your funds through credit card or Debit card. You can also make the payment via Net banking.

Q35- Why do I see a slight change in the prices of the items in my cart?

A slight change in price may occur due to currency fluctuation. It always reflects the most recent price with the displayed products on the website.

Q36- In which currency will I be charged?

Indiethnicwear uses US Dollar as the standard currency for payments. If you have selected your local currency as the default option for the store, you will be charged the US dollar equivalent amount for your order. The foreign exchange rate used for the conversion be the rate of your bank.

Q37- What is PayPal ID?

PayPal ID is the Email ID by which you are registered with PayPal while opening an account to transferring and receiving of money.

Q38- Do I need to register with PayPal in order to make payment through it?

No, it is not compulsory to register in PayPal. You can use PayPal as a Guest User. Guest user is being used by credit/debit card holder who wants to use the PayPal gateway just as a service provider.

Q39- I want to cancel the order as I found the same at another website at a lower price?

Variation in price depends on multiple factors. Please mail us the item specific link of the site where you have found the item in lesser price so that we can assist you accordingly.

Q40- I want to add a new item in the current order?

Please place a fresh order for the item you wish to purchase

Q41- Can I cancel my order?

It will be difficult for us to cancel your order if it has already been dispatched or undergone customization. However we request you to email us at hello@Indiethnicwear.com with a reason of cancellation, we will check the status of your order from our end and assist you accordingly.

Q42- I want to change the shipping address of the order

You can surely change the Shipping Address till the item is not shipped. Please contact our Customer Service Team for the required amendment.

Q43- Do you ship items globally?

Yes, we ship the orders to every corner of the world. We have partnered with reputed shipping firms to offer our customers the best service..

Q44- How do I track my order?

Once an order is shipped, we email the courier company's name and order tracking number to you. You can visit the courier company's website to track your order

Q45- How safe is my order during transit?

We operate with all the renowned logistics companies such as DHL, UPS, and FedEx. The delivery of your items is completely secure.

Q46- What is Indiethnicwear 10 Day Delivery Guarantee?

We know your orders are important to you. That is why we guarantee delivery across the world in 10 days or less. If your order does not reach you within 10 days, we will give you US $20 Off on your next order.

Q47- What is the fine print for the 10 Day Delivery Guarantee?

Given below are the T&Cs for the 10 Day Delivery Guarantee:

  • Bulk orders (in excess of USD 500) will not be valid for the 10 day delivery guarantee
  • The delivery guarantee will not be valid in case the customer gives an incorrect shipping address
  • The 10 day delivery guarantee is applicable only till the day of the first attempted delivery by our courier partners. In case you are not available to receive the shipment the delivery guarantee will not be valid.
  • Indiethnicwear reserves the right to withdraw the service guarantee without any prior intimation
  • The guarantee delivery will not be valid in public / gazetted holiday's.
Q48- How do I redeem my free order in case there is a delivery delay?

In case your order does not reach you in 10 days, please contact our customer service at hello@indiethnicwear.com. We shall give you a unique coupon code using which you can redeem your free order

Q49- What do you mean by Custom Duty charges?

Custom Duty charges are a tax levied on import of goods by the custom authorities of your respective country to raise revenue. Mainly, custom duty is levied on the value of goods or upon the weight, dimensions or some other criteria of the item. These vary from country to country, and even from item to item.

Q50- Why do we have to pay Custom Duty charges?

Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our, or any seller's, control, but are determined by your local government.

Q51- I was not charged a Custom Duty on my previous orders, then why now?

We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on item, item value, quantity, end use, materials or methods used to make the item, discretion and work load of the duty officer etc. If you are in any doubt, you are encouraged to check with your country custom office.

Q52- How much Custom Duty will I be charged?

There are different rates of duty for different goods imported from certain countries in terms of bilateral or other agreement with such countries which are called preferential rate of duties the duty may be percentage of the value of the goods or at specified rate. The rate of customs duty applicable will be as provided in Customs Act, subject to exemption notifications, if any, applicable.

Q53- I have paid the shipping charges then why am I being asked to pay more?

Shipping cost is something which you have paid us to ship the item to you. All Indiethnicwear products are shipped on CIF (Cost Insurance Freight) prepaid basis. If the courier delivery person tries to collect shipping charges from you please do not pay and contact us. But VAT/custom taxes and import duties must be paid directly by the buyer to the courier agency. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

Q54- Why am I being informed about the Custom Duty charges now?

We have a list of countries where these charges may occur and we always send an automated email to all our customers once the order is placed informing them about the charges so that they will be aware of these charges at the time of receiving the delivery.

Q55- I have returned the item back to you and want a full refund. I had paid for the custom duty as well so will you refund that amount to me?

In such cases, we request you to please email at hello@Indiethnicwear.com. We will assist you further.

Q56- I received an item which is defective, please help.

We request you to email us the photographs of the item received highlighting the defect so we can assist you with the returns

Q57- I received an item more than a month ago and wish to return it for an exchange. How can I do that?

As per our return policy, we accept returns of items within 2 days. Read the complete Returns Policy here.

Q58- Can I return a part of my order?

Yes, you can return a part of your order as long as it meets our terms of Return and Exchange.

Q59- Do you provide return shipping label?

Currently we do not offer this facility. You will be required to arrange for the shipping on your own.

Q60- Can I return a part of my order?

Yes, you can return a part of your order as long as it meets our terms of Return and Exchange.

Q61- I ordered a ready made item but, it seems the size is not right. Can I return the item?

We request you to email us your order details, highlighting the incorrect size so that we can assist you with the solution as soon as possible.

Q62- Who will bear the return shipping cost?

If we find the concern raised by you is valid (such as product is damaged or wrong product has been shipped), we will bear complete return shipping charges.

Q63- Can I return an item if I don't like it once I have received it?

Yes, you can. Please check ours Returns Policy to know more.

Q64- There is a slight variation in the item color. I want to return it. How can I do it?

We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. Again, if you still wish to return the item, email us at hello@indiethnicwear.com along with the images so that our team can check and can assist you further.

Q65- Will I get my money refunded if I return the parcel back to you?

Yes, we will refund the amount to you once the item is received in our workshop.

Q66- What if my replacement order is of lower value? What will you do with the extra amount?

If the replacement item is of lower value then we can provide you with store credits to be used in your future orders.

Q67- Will the discount code of my previous order be utilized in the replacement order?

Yes, it will be used.

Q68- How will I receive my refund?

For cancelled orders, the refund is issued via the same mode of payment that was used to place the order. For example, if you had made the payment for the order using your Visa or MasterCard Credit Card, refund for the cancelled order will be issued to the same credit card.

Q69- Can I use discount codes on Bespoke Items?

No, Discount codes are not applicable on Bespoke purchases.